Support

Customer Support

8x5 Technical support
Email: support @ net-work.net (ticketed tracked email)
Tel: 033 022 022 80
Monday to Friday 9am to 5pm.

24x7 Technical support
Email: see contract
Tel: see contract

Sales enquiries
Email: sales @ net-work.net (ticketed tracked email)
Tel: 0800 99 89 077
Monday to Friday 9am to 5pm.

Support Planner
All issues reported to our support departments shall be assigned a unique ticket number and then assessed for the level of priority where the minimum level of response is typically no more than 1 business day. For more details please read our full support escalation planner here.

Make a complaint
If for any reason you are not satisfied with the level of service you can make a complaint.  We shall endeavour to respond to all complaints within 1 business day. Read our complaint escalation procedure here.

Report an Abuse of Service
Email: abuse @ net-work.net

 

Accounts Department
Web login: http://accounts.net-work.net/
Email: accounts @ net-work.net
Tel: 033 022 022 53
Monday to Friday 9am to 2pm.

FAX: 0872 085 0085

Locations

Head Office
Administration & Support Centre, Meeting Rooms
Net-Work Internet Service Provider Centre
Technology House Rhewl Ruthin Denbighshire
North Wales LL15 1TN

Branch Office
Disaster Recovery Centre, Meeting Rooms
Oak House, Groes Lwyd, Abergele
Conwy, North Wales, LL22 7SU

Secure Data & Communications Facility
Data Center, 24x7 Support Operations, Meeting Rooms
Telehouse Docklands, Coriander Avenue
London, E14 2AA

Terms & Conditions

Acceptable Use Policy, Privacy Statement,

Service Level Agreements and other document resources are available here.

Company Facts and Legal Statement

Company Registration Number: 03900685
VAT UK: GB 752 7173 25
Dun & Bradstreet D-U-N-S: 239101715

Net-Work and Net-Telco are trading styles of Net-Work Internet Ltd.
Our legal statement is available here.